I have found that there is no ideal science to it, nor a particular way to interact with my buyers. However, I started to contact each of my buyers once they initially bought from me. I would thank them for shopping with me and told them that I would send them their tracking number and expected delivery date for their purchase. Once I would ship their items, I would send a final message through Ebay, letting them know all of their shipping details. Some would reply back with humorous remarks, others would thank me, and some wouldn't respond at all. I then asked them if they would share their feedback with me, once they had received their purchase. It appears to all be working.
I have learned from this experiment, that customer service is about interacting with your buyers on Ebay. Although I have done this now with plenty of my buyers, not all come back to Ebay to leave me feedback, but many are starting to do so now. I am not only selling on Ebay, following the DS Domination program, but now I am getting feedback too.
In my YouTube video below, I share a little more of what my buyers are saying on Ebay.
Leave Your Feedback!
What do you do to attract more feedback from your buyers on Ebay?
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